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Privacy Policy - Tripportal


Tripportal ( recognizes the significance of the privacy of its users and also of maintaining the confidentiality of the information provided by its users as a responsible data controller and data processor.

This Privacy Policy provides for the practices for handling and securing users' Personal Information (defined hereunder) by

This Privacy Policy applies to any person (‘User’) who purchases, intend to purchase or inquire about any product(s) or service(s) made available by through any of’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

For this Privacy Policy, wherever the context so requires "you" or "your" shall mean User, and the term "we", "us", "our" shall mean For this Privacy Policy, the Website means the website(s) and mobile site(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein.

If you disagree with this Privacy Policy please do give us your opinion by sending an email at

This Privacy Policy does not apply to any website(s), mobile sites, and mobile apps of third parties, even if their websites/products are linked to our Website. Users should take note the information and privacy practices of TRIPPORTALBD.COM's business partners, advertisers, sponsors, or other sites to which TRIPPORTALBD.COM provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

Type of Information Collected and Legal Framework

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your identity such as name, occupation (in some cases), your contact details such as your email address, postal addresses (in some cases), telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

Other information: We may also collect some other information and documents including but not limited to:

  • Transactional history (other than banking details) about your e-commerce activities, and buying behavior.

  • Your usernames, passwords, email addresses, and other security-related information used by you in relation to our Services.

  • Data either created by you or by a third party and which you wish to store on our servers such as image files, documents, etc.

  • Data available in the public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures, or any other information that is permitted to be received as per your account settings) as a part of your account information.

  • Information of any other traveler(s) for whom you make a booking through TRIPPORTALBD.COM. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you, disclosed to us, and further be shared by us with the concerned service provider(s).

How Your Personal Information Are Used

The Personal Information collected may be used in the following manner:

While making a booking:

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with an expiration date, banking details, wallet details, etc as shared and allowed to be stored by you. We may also use the information of the travelers list as available in or linked with your account. This information is presented to the user at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

  • confirm your reservations with respective service providers;

  • keep you informed of the transaction status;

  • send booking confirmations via SMS or any other messaging service;

  • send any updates or changes to your booking(s);

  • allow our customer service to contact you, if necessary;

  • customize the content of our website, mobile site, and mobile app;

  • request for reviews of products or services or any other improvements;

  • send verification message(s) or email(s);

  • validate/authenticate your account and prevent any misuse or abuse.

  • contact you on your birthday/anniversary to offer a special gift or offer.

Marketing Promotions and Research:

Marketing promotions, research, and programs help us to identify your preferences, develop programs, and improve user experience. will frequently sponsor promotions to allow its Users to win great travel and travel-related prizes.

Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered user, you will also occasionally receive updates from us about fare sales in your area, special offers, new services, and other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals, and other travel services) and marketing programs.

Also, you may look forward to receiving periodic marketing emails, newsletters, and exclusive promotions offering special deals.

From time to time we may add or enhance services available on the Website. To the extent these services are provided and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website better and easier to use for our Users.

TRIPPORTALBD.COM may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and the status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, TRIPPORTALBD.COM may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit, etc., we at times may verify the information of customers on a selective basis, including their credit information.

Additionally, TRIPPORTALBD.COM may share your Personal Information, and/ or aggregated data with a third party that TRIPPORTALBD.COM may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing, and assessing creditworthiness for offering bookings on credit.

How Long Your Information Is Stored?

TRIPPORTALBD.COM will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances, we may retain your Personal Information for longer periods of time, for instance where we are required to do so per any legal, regulatory, tax, or accounting requirements.

Where your data is no longer required we will ensure it is either securely deleted or stored in a way that means it will no longer be used by the business.

Who we share your information with?

Service Providers and suppliers:

Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, tour agencies, or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that TRIPPORTALBD.COM does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of the service.

However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of TRIPPORTALBD.COM as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail. does not sell or rent individual customer names or other Personal Information of Users to third parties except for sharing such information with our business/alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

Companies Of The Same Group:

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure and travel-related, which might interest you; or help us address your questions and requests concerning your bookings.

If the assets of TRIPPORTALBD.COM are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries, or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

Information Disclosure:

In addition to the circumstances described above, TRIPPORTALBD.COM may disclose the User's Personal Information if required to do so:

  • by law, required by any enforcement authority for investigation, by court order, or in reference to any legal process;

  • to conduct our business;

  • for regulatory, internal compliance, and audit exercise(s)

  • to secure our systems; or

  • to enforce or protect our rights or properties of TRIPPORTALBD.COM or any or all of its affiliates, associates, employees, directors, or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

How Your Personal Information Are Protected?

All payments on the website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

You must be at least 18 years of age to transact directly with and also consent to the processing of your personal data.

We reserve the right to revise the Privacy Policy from time to time to suit various legal, business, and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at shall endeavor to respond to all reasonable concerns and inquiries.

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